Contact Clear Solutions Acne & Skin Care Clinic | Latham, NY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

We collect information regarding your skin and skin history so that we may put together the best regimen for your treatment we may provide.

When contacting us through the site you will be asked to provide your name, email address, or other information so that we may get back to you.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a contact form, or fill out one of our client questionnaires.

How do we use your information?

We may use the information we collect from you when you sign up for our newsletter, surf the website, or use certain other site features in the following ways:

      • To allow us to better service you in responding to your customer service requests.

      • To ask for ratings and reviews of services or products

      • To follow up with them after correspondence

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

We do not use Google AdSense Advertising on our website.

We have implemented the following:

      • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails

      • Follow the instructions at the bottom of each email.

Cancellation Policy

We understand life happens however, it’s important to understand that when forgetting or canceling appointments without giving proper notice, we lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our client’s, scheduled appointments are subject to the following terms:

• You may cancel or modify your appointment without charge anytime 48 hours preceding the start time of your appointment by texting or calling 518 378-4763. Contacting us on the same day or day prior to your appointment will incur a service charge. 
• Less than 48 hours’ notice is considered a “Late Cancellation” and will result in a charge of $50.
• If you cancel the day of your scheduled appointment, you will be charged 50% of the price of the scheduled service (s).
• If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged 100% of the price of the scheduled service(s).
• Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
• Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for any reason will be considered a “no-show” and will result in charging you in full for the appointment scheduled. 

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, We will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to me and other customers, please plan accordingly and be on time.

Payment Policy and Options

All payments are due at time of appointment. We accept all major credit cards, debit cards, cash and checks. Returned checks are subject to a $35 return check fee.

While we do not accept insurance, occasionally those with Flex Spending accounts may be able to such an account. Please check with your company to see if this is an option.

Refund Policy

We are unable to process any returns or reimburse any payment transaction on any treatment, treatment series packages or products that are purchased. We will, however, issue a credit of equal value for products or services. All exchanges for credit are subject to approval.

Gift Certificates

Gift Certificates are non-refundable and must be presented at the time of service.

Cell Phones

Please turn off or put on vibrate so not to be disturbed during your treatment.

Prices

All prices and services are subject to change.